SHOPPING HELP

How to Shop

Shopping. The hardest decision at Red Swagger will be deciding which product to choose first. To purchase a product:

Select Men, Women or Accessories from the top navigation bar and then select from either shop by brand or by category.

Click on one of the small images - This will take you to the product detail.

To get a better look at an item: either click on the image of the product or select the link that says "ZOOM/MORE IMAGES."

To add the item to your shopping bag, select your size and click on the "add to bag" button (Nothing is ordered yet and you can back out anytime).

From this point, you can continue shopping by selecting the "back" button or "continue shopping" button, or select a shopping category from the top navigation bar - Men, Women or Accessories.

To Modify your shopping bag, select "view bag" located on every page in the top right hand corner. To remove an item, select "remove" button on your shopping bag page. After making any changes to a size or quantity, click the 'Recalculate' button at the bottom of the shopping bag page before clicking on 'Checkout'.

Once you've added all of your products you want, go to the shopping bag page by selecting "view bag " located on the top right side and then select "check out."

Next you will be asked for your order information, billing address, shipping address, credit card info, etc.

After your order has been submitted, a confirmation page will appear with your order number, and you will receive an email confirming your order has been received and is being processed.

IMPORTANT: To ensure you receive our e-mails, please add customerservice@redswagger.com to your address book or safe list.

For USA GROUND SHIPPING (except for Alaska & Hawaii): Please allow up to 14 business days.

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Payment Options

We accept Visa, MasterCard, American Express and Red Swagger Gift Certificates in US dollars.

Sorry, at this time we cannot accept Discover, cash, CODs or checks.

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Order Status/Confirmation

After your order has been submitted, a confirmation page will appear with your order number.

You will receive an email "receipt" confirming your order with RedSwagger.com. The email receipt will come from customerservice@redswagger.com.

For USA GROUND SHIPPING - Please allow up to 14 business days.

If you don't receive an email "receipt" within 24 hours of placing your order, please contact customer services:
877-806-SWAG (7924) TEL Hours: 9AM-5PM M-F CST customerservice@redswagger.com

IMPORTANT: To ensure you receive your email "receipt", please add customerservice@redswagger.com to your address book or safe list. Or if you've already placed your order and did not receive your email receipt within 24 hours of placing your order, please double check your spam filter or contact customer service 877-806-SWAG (7924) TEL Hours: 9AM-5PM CST customerservice@redswagger.com

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Change Your Order/Address

If you find that a mistake was made at any point during the order process and that a change must be made, please contact customer service immediately after placing the order. However, changes to an order are not guaranteed due to our auto-approval process, and an order cannot be changed once it is processed at our warehouse, so please be mindful of the color, size and other specifications of the item while placing the order. Please feel free to get in touch with our customer service team if you have questions or concerns at any time during the ordering process and one of our representatives would be happy to assist you.

For the best possible service, please contact us between 9AM-5PM CST on Monday - Friday 877-806-SWAG (7924)

Please email us the following information:

1. Your Order Number
2. The exact details of how you would like to change your order

Email: customerservice@redswagger.com

Business Hours: 9AM-5PM CST on Monday - Friday

Once your order has been processed by our warehouse, sorry we can no longer cancel or make any changes to your order.

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Your Security and Privacy Policy

RedSwagger.com believes in providing a safe and secure shopping environment for all of our customers.

The security and privacy of your personal information is important to us. We want you to feel comfortable that all of your personal information will be kept safe throughout your entire experience with us.

We provide the highest level of security measures available on the Internet. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

For added safety, we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Personal information that you provide to us is maintained in secured and private files on our internal systems.

Red Swagger will not sell or release your email address or any other information to any other parties.

It is our policy never to send private information, such as your credit card number via email.

Orders
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

We do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Personal information that you provide to us is maintained in secured and private files on our internal systems. Red Swagger will not sell or release your email address or any other information to any other parties.

Newsletter
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe to our newsletter. In every newsletter you receive, there is an "UNSUBSCRIBE" button at the bottom or you can simply send an email to customerservice@redswagger.com and in the subject enter UNSUBSCRIBE. Personal information that you provide to us is maintained in secured and private files on our internal systems. Red Swagger will not sell or release your email address or any other information to any other parties.

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Frequently Asked Questions (FAQ's)

Do you have a size chart?
Size chart is coming soon. We are determined to get you the right fit, so if you have any questions, please feel free to contact us: customerservice@redswagger.com or 877-806-SWAG (7924) TEL (Hours: 9AM-5PM CST M-F)

Will you ship internationally (outside USA) or Canada?
Currently, we ship to the USA only. - Sorry, we do not ship Internationally or to Canada.

What if the item doesn't fit or I don’t like it?
Redswagger.com wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return or exchange merchandise within 14 DAYS after receipt so long as the item(s) are in the original condition. Please send your return/exchange merchandise, insured, along with a printed version of the email confirmation you received when you placed your order to: Red Swagger - 445 E FM 1382 Ste. 3 PMB 216 Cedar Hill, TX 75104. And drop it at any local Fed Ex or USA store location.
Please See our Return/Exchange Policy

What if the item breaks or rips?
Will stand behind any manufacturing defects. Please call 877-806-SWAG (7924) TEL (M-S 9AM-5PM CST) or email customerservice@redswagger.com and we will work with you to determine the nature of the problem and the solutions available if any.

What if I can't find my size?
Available USA sizing information is indicated on each item. We remove all out-of-stock sizes. If for some reason you order an item that is out-of-stock, we will contact you so you can make another selection. If you have any further questions about sizing please contact: customerservice@redswagger.com or 877-806-SWAG (7924) TEL (M-S 9AM-5PM CST)

How do I change or cancel an order?
E-mail customer service at customerservice@redswagger.com or 877-806-SWAG (7924) TEL (M-S 9AM-5PM CST). All e-mails are reviewed everyday, before orders are processed Monday through Friday.

How can I find a product?
Red Swagger makes it easy to find the product of your choice, or to simply browse all of the available products. The easiest way to find your styles is to select a Men, Women or Accessories and then view all of the products by brand or by category. When you want to view a larger image of a product, simply click on it. To order a product, click the "add to bag" button.


What if I can't find what I want?
Red Swagger will add new products every month. To be notified when new items arrive, please join our newsletter.
Click Here to Join our Newsletter


How do I check out?

Once you've added all of your products you want, select "view bag" location on the top bar on every page and select "check out" button at the bottom of the page.

Next you will be asked for your order information, billing address, shipping address, credit card info, etc.

After your order has been submitted, a confirmation page will appear with your order number.

You will receive an email confirming your order has been received and is being processed.

For USA GROUND SHIPPING - please allow up to 14 business days.

If you experience any difficulty, please contact us:
customerservice@redswagger.com or 877-806-SWAG (7924) TEL (M-S 9AM-5PM CST)

How can I check the status of my order?
Please contact Customer Service & have your order number handy:

Email: customerservice@redswagger.com - please indicate your order number in the subject line

Tel: 877-806-SWAG (7924) - Hours: M-S 9AM-5PM CST - please have your order number handy

Can I use two promotional codes on the same order?
No, unfortunately RedSwagger.com can only accept one promo code per order.

How will I know if my order has been received?

After your order has been submitted, a confirmation page will appear with your order number.

You will receive an email "receipt" confirming your order with RedSwagger.com. The email receipt will come from customerservice@redswagger.com.

For USA GROUND SHIPPING - Please allow up to 14 business days.

If you don't receive email confirmation of your order within 24 hours of placing your order, please contact customer services:
877-806-SWAG (7924) TEL Hours: 9AM-5PM CST customerservice@redswagger.com

IMPORTANT: To ensure you receive your email "receipt", please add customerservice@redswagger.com to your address book or safe list. Or if you've already placed your order and did not receive your email receipt within 24 hours of placing your order, please double check your spam filter or contact customer service 877-806-SWAG (7924) TEL Hours: 9AM-5PM CST customerservice@redswagger.com

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SHIPPING RATES & DELIVERY

We offer an inexpensive shipping rate for our customers. Rates are based upon the total cost of your merchandise. For more information, please contact us at customerservice@redswagger.com or click one of the following options: SELECT SHIPPING METHOD: USA Shipping Hawaii & Alaska Shipping PLEASE NOTE: We ship to USA only. - Sorry, we do not ship Internationally or to Canada. Shipping Process: All orders placed before 2 p.m. CST Monday thru Friday will be processed the same day. Orders placed after 2 p.m. CST on Friday and all orders placed on Saturday and Sunday, will be processed on the following Monday (excluding holidays). We ship to USA. Sorry, no International or Canadian orders.

USA Shipping Rates & Delivery Time (except Hawaii & Alaska Rates - Click Here)

All Orders placed after 2PM CST will be processed the next business day. Orders placed on Sat. & Sun. will be processed on Mon. For your shipping address: please make sure to provide a street address. -- Sorry, we do not accept PO Boxes. Ground Shipping takes up to approx. 14 business days to receive your order. USA Shipping Rates (except Hawaii & Alaska) if your order is: your shipping is: Ground (approx. 14 business days) 2 Day Air Overnight less than 25.00 FREE FREE $ 28.95 $25.01 - $50.00 FREE FREE $ 28.95 $50.01 -$75.00 FREE FREE $ 29.95 $75.01 - $100.00 FREE FREE $ 31.95 $100.01 - $149.99 FREE FREE $ 31.95 $150.00 - $199.99 FREE FREE $ 32.95 $200.01 - $300.00 FREE FREE $ 33.95 more than $300.01 FREE FREE $ 37.95

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Hawaii and Alaska Shipping Rates & Delivery Time

Hawaii and Alaska orders are shipped via Ground, 2 day or overnight. All Orders placed after 2PM CST will be processed the next business day. Orders placed on Sat. & Sun. will be processed on Mon. For your shipping address: please make sure to provide a street address. -- Sorry, we do not accept PO Boxes. Ground Shipping takes up to approx. 14 business days to receive your order. hawaii and alaska Shipping Rates & Delivery Time if your order is: your shipping is: Ground (approx. 14 business days) 2 Day Air Overnight less than 25.00 FREE FREE $ 35.00 $25.01 - $50.00 FREE FREE $ 35.00 $50.01 -$75.00 FREE FREE $ 37.00 $75.01 - $100.00 FREE FREE $ 37.00 $100.01 - $149.99 FREE FREE $ 37.00 $150.00 - $199.99 FREE FREE $ 39.00 $200.00 - $300.00 FREE FREE $ 39.00 more than $300.01 FREE FREE $ 41.00

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RETURNS/EXCHANGES

Redswagger.com wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return or exchange merchandise within 14 DAYS after you've received your order so long as the items are in the original condition with the tags and in the box and/or packaging.

Please send your return/exchange merchandise, insured, along with a printed version of the email confirmation you received when you placed your order to:
Red Swagger - 445 E FM 1382 Ste. 3 PMB 216 Cedar Hill, TX 75104

Our Return/Exchange Policy:

You may return or exchange an item within the first 14 DAYS after you've received your order so long as the items are in the original condition for a full refund, this excludes sale items.

Returns will be refunded after the warehouse has inspected items and declares the items are in their original condition.

Products must be in the condition you received them with the original tags and in the intact original box and/or packaging.

Items worn, with stains cannot be returned. If you do ship such items, Red Swagger will not be responsible for processing and returning such items. Sorry, we cannot take returns on worn items.

Please make sure to insure your shipment & record your tracking number because we cannot issue an exchange or refund until our warehouse confirms receipt. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.

No returns or exchanges are available for sale items.

Shipping & handling is not refundable for returns.

Gift Certificates are not refundable.

You will be responsible for the freight charges unless you have received damaged goods. If you have received damaged goods, please email our customer service at customerservice@redswagger.com and we will respond with the appropriate return instructions. Please do not mail any packages C.O.D., as they cannot be accepted.

All returns will be credited to the original credit card used.

Returns and exchanges will be processed within 1-2 weeks of our warehouse receiving your item, unless the exchange requested is on backorder.

Please allow at least 2 billing cycles for the credit adjustment to appear on your statement.

Price Adjustment Policy

Red Swagger offers a one time price adjustment for orders which have been returned within 14 days after you've received your order. All returns will be credited to the original credit card used.

Any questions

Please contact customer service: customerservice@redswagger.com or 877-806-SWAG (7924) TEL (M-S 9AM-5PM CST)

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SIZING HELP

What is your fit?

Size Chart Coming. We are determined to get you the right fit, so if you have any questions, please feel free
to contact us: customerservice@redswagger.com or 877-806-SWAG (7924) TEL (M-S 9AM-5PM CST)

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RED SWAGGER GIFT CERTIFICATES Make gift giving easy, the perfect size gift! Use ONLY online at RedSwagger.com Gift Certificates are sent to the recipient via E-mail from customerservice@redswagger.com. This Gift Certificate email arrives within 2-3 business days of placing your order, after credit card approval. This email contains the gift PIN & NUMBER needed in order to redeem gift certificate. Choose from $25 - $1,000.00 How to Redeem your Online Gift Certificate: After receiving your gift certificate, start shopping at www.RedSwagger.com! Your gift certificate Number and PIN will arrive via e-mail from customerservice@redswagger.com with the subject line "RedSwagger.com Gift Certificate." IMPORTANT: To ensure you receive our e-mails, please add customerservice@redswagger.com to your address book or safe list. If you did not receive this email, please double check your spam folder. When you're ready to check out, enter your gift certificate Number and PIN into the "gift certificate" boxes at the bottom of your shopping bag & hit "Redeem Certificate." The certificate amount will be subtracted from your order and will be shown right above the Total. Important - Please Read: There is no expiration date. Gift Certificates are redeemed on our web site (RedSwagger.com) by entering your gift Number & PIN in the "Gift Certificate" boxes at the bottom of your shopping bag page and click on "Redeem Certificate" button. Gift Certificates are NOT redeemable for cash and cannot be returned for a cash refund. We are not responsible for lost or stolen gift certificates, or if certificates are undeliverable or not received as a result of inaccurate e-mail address. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.

COUPON CODES How to apply a Coupon Code to your order Shop at www.RedSwagger.com. Find your coupon code number When you're ready to check out, enter your coupon code number in the "coupon code " box provided on the "Shopping Bag " page and hit "Apply Coupon" button. The coupon code discount will be subtracted from your order and will be shown right above the Total. Important - Please Read: Coupon Codes are redeemed on our web site RedSwagger.com only. Red Swagger can only accept one promo code per order. Coupon Codes are NOT redeemable for cash and cannot be returned for a cash refund. We are not responsible for lost or stolen coupon codes or if coupon codes are undeliverable or not received as a result of inaccurate e-mail address.